American Family

We switched to this company because we were told that this was the best insurance we could ever purchase. This is a great company on paper as long as you never need to file a claim and actualy use the insurance that you have purchased. This company will do everything they can to find a exclusion to not have to cover you. It sure makes you feel like this is a waist to pay insurance as a requirement and know that you still will not be secure of coverage. What is the point. This company has the worst customer relation I have ever delt with. The agents don't even come out to meet with you when you have a claim, they just want to handle over the phone. Now I know why. This is so they don't have do deal with you in person and tell you they found a loop hole to not cover you!!!!!!!!!!!!!!!!!!!!!!!!!!.

After many years (10+) of insurance with them with no claims, no late pays, we have had nothing but grief with the Keokuk Ia. They said we had to put on new roof, we did. They said we had to reside the garage. We did. A year goes by. Then they said we had to reside the house - in the middle of winter deep freeze. We said first thing come spring - the contractors protected it with plywood and plastic where it had blown off. They said nope had to be now . So we did. Then we received notice that we needed to replace the roof and garage siding. The local agent took pictures, never sent them to corporate in over a year. Local agent gave poor service. We tell them so. Then we receive notice that we are canceled because we didn't fix the front siding on the house, but we did, a month prior just like they asked. You know what, I'm just tired of having to fight to pay them my easy premiums every month - poor service, poor agent. Don't bother with these guys. I can only imagine the run around with a claim would be. And now since we don't live there they said to reinstate it would be a commercial policy. Does it ever end with them ? I don't feel I could trust them at all..

If you consider your family the most important aspect of your life, American family insurance consider you as the important aspect of their family. I loved my family more than any thing else and this prompted me to get associated with American Family insurance without a second thought. Their security gave me peace and a sound sleep at night when I realized that my home, car and family are safe in their hands. I am sure I have taken the right decision and I would like to advice you to take a wise decision my covering your family and home with American family insurance..

The name says it all. American Family which got its name changed to International Cultic Studies Association(ICSA) during the year 2004, provides a variety of insurance and financial products. If you want to go for home insurance, then this is the right place. Being associated with American Family for more than two years, it has never let me down. According to me, they have the best customer care. So the next time you look for health insurance, home and property insurance, vehicle insurance, life insurance, never hesitate to go for American Family..

I have had auto insurance and homeowners insurance through American Family for many years (three for homeowners and seven plus for auto). My main reason for this was because of convenience. It was not until recently I started searching after rates were increased because I was randomly selected for an increase (I’m not kidding this is what I heard word for word) that I started exploring other options and I realized how much I have been overpaying for insurance. I have determined I could get twice the homeowners and auto coverage from three separate companies compared to how much I am paying now! Recently we had a major ice storm move through the area. I contacted American Family and they were pretty good to make sure a claim representative contacted me ASAP, however, that is all I can say good about them. The rep responded and come up with unreasonable figures. I am not sure about you, but I can not remember the last time a hail storm hit and a ice storm that resulted in damage to a roof, siding, and gutters (along with the hole in the wall from the tree falling through the house) only costing a little over $4000 to fix! The electrician alone just to restore power was around $300 and that was out of pocket until the check came through over a month after people started receiving checks from other insurance companies.To top it off that $4,000 included almost $400 worth of food loss. I contacted insurance and they told me they only expect me to fix individual shingles and pieces of siding, including just the five-foot hole in my house! The three boards quoted on the privacy fence for damage have turned into 15 after the ice cleared. Beware first time homebuyers. In a pinch you can have homeowners insurance to close on a house but you really should shop around as you get what you pay for..

American Family Insurance is horrible! I will never ever go back to them for anything!.

Awful service, high rates, companies dishonest. Look at Denver, CO TV, channel 7 exposure of deciet. Beware..

Well, I like everyone else got slammed with higher rates as soon as they decided they could base my insurance rates on the "credit score". We have had our homeowner's policy with American Family for the 7 years we have owned our home. We also had our autos covered with American Family for probably about 15 years before switching to Geico about 5 years ago. Why we didn't switch our homeowner's at the same time we switched our auto insurance is beyond me! My parents had always had American Family, so I just assumed it was a good company. I like many others who have posted comments have never filed a homeowner's claim, yet they were going to raise my rates nearly 50%! As if that weren't bad enough, I called around to check rates and found out that I had been paying them WAY too much even without them raising my rates. We switched our auto policies to Geico about 5 years ago and save about 50% a year, compared to what our American Family rates were. I got the letter in the mail from American Family today stating that my rates would be going up next month due to the new "credit scoring" program. I called around to check rates today and everyone I talked to offered lowered rates with more coverage! This was based on my old premiums! We are switching our homeowner's to Liberty Mutual and will save 25% off of our old premiums and we will get 3 times the amount of coverage. I would never ever go back to American Family and will encourage everyone I know to check other rates, because they are WAY overpriced!.

AM FAM can stick their statistics where the sun doesn't shine. I have been a client for 16 years and never had a homeowners claim. Due to a recent medical related debt problem, I will somehow start processing claims. I have been with my current employer for 16 years. Somehow that will place me in the same boat as someone that has worked at burgertown for one year with the same Credit score, to statisically file a claim..

I have been with American Family for auto insurance for 12 years and Home Insurance for 2 years. After American Family decided to raise my homeowners insurance rate due to my credit score, I paid an additional $13 on my home owner's insurance. Then 3 months later, my rate went up an additional $18 due to them running my credit again (because I divorced). One less person in the home and my wife had the bad credit. I found AAA to be very inexpensive. By the way, I have NEVER filed a claim in the 12 years I have been with AmFam. I am switching insurance companies tomorrow..