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| Location |
Watertown,Wisconsin |
| Type of Insurance |
Auto Insurance |
| Date: |
04-22-2009 |
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Been with Am Fam for 20 years and now switching. Frequently raising prices without logical explanations. Example: They cite individual credit rating as one factor to influence policy price. I have a good credit rating on my auto coverage and a bad credit rating on your home. Rating is not influenced by claims but as they state your credit score which in my case it is 770. Also, local agent does not return calls and seldom captures accurate information on policies.. |
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| By |
Gary |
| Location |
St Louis,Missouri |
| Type of Insurance |
Property Insurance |
| Date: |
04-20-2009 |
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I have just filed a claim with American Family on my tractor and a couple other things stolen from my barn. The adjuster finally showed up after 5 days and the first thing he wanted to assure me of is that I dont have enough coverage and he started telling me what they wouldn't cover because of him considering my stuff farm equipment even though I dont farm. He says unless specifically endorsed I have no coverage because its not considered personal property. They consider my stuff farm equipment. I pay a premium on 230000.00 of home insurance and 172000.00 in personal property just to fing out Im not covered. It seems they find a loop hole to not pay.. |
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| By |
Bruce |
| Location |
TROUTDALE,Oregon |
| Type of Insurance |
Property Insurance |
| Date: |
03-06-2009 |
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WE HAVE BEEN WITH AMERICAN FAMILY INSURANCE FOR OVER 10 YRS. REPLACED OUR WATER HEATER AND GARBAGE DISPOSAL NO PROBLEM,THAT WAS 5 YRS AGO. 4 MONTHS AGO OUR SEPTIC HAD PROBLEMS AND WE CALLED AND THEY SAID 'NO PROBLEM.CALL FOR SERVICE. WELL THE PROBLEMS STARTED WHEN IT CAME TIME FOR US TO COLLECT.THERE CUSTOMER SERVICE WAS JUST DOWN RIGHT RUDE!, MADE US FEEL LIKE WE WERE STEALING FROM THEM.IT TOOK MY WIFE NUMEROUS PHONE CALLS AND PLAYING TAG WITH DIFFERENT REPS,UNTILL THEY FINALLY DECIDED TO CUT US A CHECK FOR $125.68, 3 MONTHS LATER.ITS NOT MUCH $ BUT IT WAS A MATTER OF PRINCIPLE.I AM SADDEN THAT THERE CUSTOMER SERVICE HAS GONE DOWN THE TOILET AND STRAIGHT TO MY SEPTIC TANK.. |
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| By |
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| Location |
Plymouth,Minnesota |
| Type of Insurance |
Property Insurance |
| Date: |
02-26-2009 |
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Had hail damage, had adjuster out and claim done, roof redone and settled all with 3 weeks
no jerking around or double talk, very satisified. |
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| By |
Melissa R |
| Location |
Kaukauna,Wisconsin |
| Type of Insurance |
Life Insurance |
| Date: |
10-02-2008 |
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I have had all my insurance through American Family for 4 yrs, My local agent is great, I love them, but they are only an agent. The corp. raised our rates for no reason, no tickets perfect driving record. They ripped me off, I will never go back again. I was also randomely selected for aa premium increase, how is that even legal? BEWARE!!1
I have never filed a claim for auto or homeowners, yet they raise my rates, there must be some polatician in the corp headquarters, who needs his head examined.. |
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| By |
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| Location |
Gleason,Wisconsin |
| Type of Insurance |
Auto Insurance |
| Date: |
08-19-2008 |
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We've had two different incidents where we/our vehicles were struck by an American Family policy holder, and both times we have had slower that slow claim service, and just all out annoyance. When you have a liability claim, take care of those people too.. |
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| By |
James J. Helmuth |
| Location |
Rineyville,Kentucky |
| Type of Insurance |
Property Insurance |
| Date: |
05-21-2008 |
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We switched to this company because we were told that this was the best insurance we could ever purchase. This is a great company on paper as long as you never need to file a claim and actualy use the insurance that you have purchased. This company will do everything they can to find a exclusion to not have to cover you. It sure makes you feel like this is a waist to pay insurance as a requirement and know that you still will not be secure of coverage. What is the point. This company has the worst customer relation I have ever delt with. The agents don't even come out to meet with you when you have a claim, they just want to handle over the phone. Now I know why. This is so they don't have do deal with you in person and tell you they found a loop hole to not cover you!!!!!!!!!!!!!!!!!!!!!!!!!!. |
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| By |
moatsad |
| Location |
keokuk,Iowa |
| Type of Insurance |
Property Insurance |
| Date: |
03-25-2008 |
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After many years (10+) of insurance with them with no claims, no late pays, we have had nothing but grief with the Keokuk Ia. They said we had to put on new roof, we did. They said we had to reside the garage. We did. A year goes by. Then they said we had to reside the house - in the middle of winter deep freeze. We said first thing come spring - the contractors protected it with plywood and plastic where it had blown off. They said nope had to be now . So we did. Then we received notice that we needed to replace the roof and garage siding. The local agent took pictures, never sent them to corporate in over a year. Local agent gave poor service. We tell them so. Then we receive notice that we are canceled because we didn't fix the front siding on the house, but we did, a month prior just like they asked. You know what, I'm just tired of having to fight to pay them my easy premiums every month - poor service, poor agent. Don't bother with these guys. I can only imagine the run around with a claim would be. And now since we don't live there they said to reinstate it would be a commercial policy. Does it ever end with them ? I don't feel I could trust them at all.. |
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| By |
Amanda |
| Location |
Houston,California |
| Type of Insurance |
Other Insurance |
| Date: |
03-17-2008 |
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If you consider your family the most important aspect of your life, American family insurance consider you as the important aspect of their family. I loved my family more than any thing else and this prompted me to get associated with American Family insurance without a second thought. Their security gave me peace and a sound sleep at night when I realized that my home, car and family are safe in their hands. I am sure I have taken the right decision and I would like to advice you to take a wise decision my covering your family and home with American family insurance.. |
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| By |
Michel Dawn |
| Location |
Colombus,Ohio |
| Type of Insurance |
Other Insurance |
| Date: |
03-04-2008 |
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The name says it all. American Family which got its name changed to International Cultic Studies Association(ICSA) during the year 2004, provides a variety of insurance and financial products. If you want to go for home insurance, then this is the right place.
Being associated with American Family for more than two years, it has never let me down. According to me, they have the best customer care. So the next time you look for health insurance, home and property insurance, vehicle insurance, life insurance, never hesitate to go for American Family.. |
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